THANK YOU AND WELCOME TO THE LEVEL UP PROGRAM!

You can start many aspects of the program now, but we recommend logging back in and checking this portal regularly as new content and resources will be added throughout the program duration.

GETTING THE MOST FROM THE PROGRAM

To get the most out of the program, we suggest you engage in content in the following manners:

1/ Make sure you received all the emails which have been sent to program participants to date. Read those here.

2/Come to the workshops! See workshops listed below and register for all you wish to attend to secure your place for free as a program participant. You will need to register for each of those you wish to attend on the links below.

We recommend doing this early to avoid disappointment as numbers are limited.

And please, if you register, remember this space has been held exclusively for you. If you cannot make it to a session and you have registered, please give us up to 48 hours notice where possible so we can offer your place to another person.

3/ Download the Level PDF & associated resources – Read these online or download and print them out and work through these at your leisure. (Please note these are currently in development.)

4/ Watch the live webinars – interact and ask questions. You can see a list of upcoming webinars here, which start on 2 May 2017.  In some cases webinar presenters may vary from workshop presenters, so may be able to offer additional perspectives on the topic. YOU WILL NEED TO REGISTER FOR ALL WEBINARS YOU WISH TO ATTEND.

5/ Re-watch the webinar recording if you feel you would like to recap on anything you missed or would like to go over again. Webinar recordings will be made available in the portal within the week after the webinar has taken place. Webinar recordings are aimed at being a ‘recap’ on the workshops and PDF lessons, and an opportunity to interact and ask questions.

6/ Join the Facebook group, interact and ask questions – See below for details on how to join the Facebook group and network & gain support from past participants and current participants of the program.

7/ Request to see a mentor as you implement what you learn from the program content and hit roadblocks or would like some additional support.

Finally, we highly recommend moving through the course lessons from Level 1 to Level 12 i.e. chronologically to get the most out of the online program.

Despite how tempting it might be to skip ahead to levels which are more of interest, by progressing through the levels in a chronological order, you will ensure you are filling any learning gaps you may have.

WORKSHOPS

Please note, as of 19 April due to an unforeseen circumstance, Workshop 1 was postponed from 20 April to 26 May. All other upcoming workshops as a result were rescheduled. The new dates are listed below:

WORKSHOP 1 – GETTING ONLINE, WORKING ONLINE, COMMUNICATING ONLINE

You can download the slides for this workshop here.
You can download the workbook for this workshop here.

WORKSHOP 2 – BANKING, SELLING AND ACCOUNTING ONLINE

You can download the slides for this workshop here.
You can download the workbook for this workshop here.

WORKSHOP 3 – ONLINE PROCEDURES, SYSTEMS, AND AUTOMATIONS

You can download the slides for this workshop here.
You can download the workbook for this workshop here.

WORKSHOP 4 – OPEN DATA, DATA ANALYTICS & REPORTING

Tuesday 15 August  – 830am for a 9am start. Ends 1230pm.
Lake Kawana Community Centre 114 Sportsmans Parade, Bokarina
REGISTER HERE (make sure you select the option specifying that you are a full program participant and DON’T PAY $75 to attend)

 

JOIN THE FACEBOOK STUDY GROUP!

Want to start networking with other program participants?  Join the conversation happening on our Facebook group. In this group you can connect to over 400 people who have already completed this program. Here’s how.1. Log into your existing Facebook account (note if you don’t have an existing Facebook account, maybe this program is a good excuse to start one!)

2. Go to http://www.facebook.com/groups/273260242753758/.

3. Request to become a member of the group. Please note, your request will need to be verified and may take 24-48 hours.

4. Once inside the group, add your details to the ‘Program Participant directory’ if you are happy to share your contact details with other participants (feature what you are happy to divulge).

If you have not been added to the Facebook group after this, please feel free to contact us.

REQUEST A MENTOR

It’s one thing to learn a bunch of information but sometimes it can be overwhelming trying to decide what to do first and to make sure you do actually implement the strategies you are learning. That’s why as part of the program we have amassed a team of mentors, who are ready and waiting to assist you with the program on a mentor basis.

A mentor varies from a consultant in that they will not provide specific advice, rather they will work with you on a volunteer basis to assist you to reach your own conclusions. Our mentors are under strict duress not to solicit business during the program, however should you form a relationship with someone you wish to engage post the program, you are more than welcome to do so.

Request a Mentor

NEED HELP?

Should you require assistance please do not hesitate to submit an online enquiry. Our office hours are 8:30am to 4:30pm Qld time, Monday to Friday. We will get back to you as soon as we can. Alternatively, ask a question in the Facebook group.


Lesson 1: Getting Online

  • How to get online with faster internet, and being safe and smart online with storage and backups.
  • Learn about ISPs (internet service providers), NBN versus Broadband, satellite – how to research a provider, get online etc.
  • Learn how to be safe and smart online
  • Explore your storage options and keeping your data safe including introduction to tools such as Dropbox, box.net, G Drive and more.
  • Learn whatyou need to know about backups in the cloud and best practice measures to keep your data & business safe online.
Access the lesson now

Lesson 2 – Working More Efficiently Online

An introduction to:

  • G Suite
  • Office 365
  • basic and essential uses of cloud technology
  • Google Calendar
  • Gmail
  • Drive etc.
Access the lesson now

Lesson 3 – Communicating & Collaborating Online

An introduction to:

  • What communication & collaboration systems exist out there
  • How to gaining efficiencies on email and whether you really even need to use email as much as you do
  • Tools to help you get on top of your emails in the first instance, and then manage your inbox faster and easier
  • Tools to work out what your time is being spent on and how to increase efficiency around communication and through collaboration
  • What is instant messaging and how you can use it for business operations
  • How to streamline communications coming in through multiple channels using tools such as Slack
  • How to collaborate online using tools such as Skype, Google Hangout, Viber & more
  • The future of online communication and collaboration – Facebook for Work, Facebook Messages, Video and more.
Access the lesson now

Lesson 4: Using More Online Video In Your Business

What you will learn:

  • What is video conferencing
  • What is screen and video capture
  • Tools for video conferencing, capturing & editing video
  • Google Hangouts, Skype
  • Webinar technology such as Crowdcast, GoToWebinar, WebEx & WebinarJam
  • How creating video touch-points can  help convert leads into clients and train your staff
  • How to plan your video content properly, so you’re creating the right video for the right purpose, at the right time.
Access the lesson now

Level 5  – Online Banking and Ecommerce Solutions

What you will learn:

  • How to get started with banking online and why it’s imperative to have a separate bank account for your personal affairs and your business affairs
  • What accounts, products and services you need to run your business
  • Which transaction banking and merchant facilities are out there and how to decide what your business needs
  • The types of bank fees you might be up for when it comes to online banking and ecommerce solutions
  • What EFTPOS and POS (point of sale) solutions are out there
  • Exploring your ecommerce solutions – Paypal, Stripe, eWay & more
  • Efficiencies to be had if you are already doing banking online including integrating and syncing your accounts from point of sale to your accounts system, and from your ecommerce website to your accounts system to save you hours on data entry!
  • Apps and tools which can help you keep a track of your finances online

 

Access the lesson now

Lesson 6 – Accounting & Payroll Online

What will you learn:

  • What online accounting systems are out there and what you should look for when selecting one for your business
  • Some of the features available on online accounting systems
  • What online payroll solutions are out there and what you should look for when selecting one for your business
  • The benefits of setting up employees on online payroll, managing leave, time sheets, processing pay runs and a look at payroll reports
  • The benefits of sending a quote online, sending an invoice online and setting up recurring billing
  • How to set up auto-reminders saving you time following up outstanding invoices and keeping your debtors down
  • Options to integrate your online accounting with your CRM, bank, and much more
  • Which mobile apps are available to manage payroll and your online accounts
  • Giving access to business advisers and different levels of access
  • And much more!
Access the lesson now

Lesson 7 – Online procedures & systems

What you will learn:

  • What an operations manual is and why you need one
  • Understand the difference between processes, procedures and standards
  • Explore the benefits of creating processes, procedures and standards for your business
    What a procedure is and how to create one
  • Coming up with a plan of what processes, procedures and standards your business might need based on your core business activities
  • How to create effective processes, procedures and standards
  • Options for taking your procedures, processes and standards online
  • How you can collaborate on the creation and update of your procedures, processes and standards online
  • Methods of sharing your procedures, processes and standards online so your networks are aware of them on creation and know where to access them into the future
  • And more
Access the lesson now

LEVEL 8Streamlining and automating business operations online

What you will learn:

  • Streamlining and automating business operations online – An introduction to add-ons, online ecosystems, data automations, apis and more
  • What automation is and why you should take a look at it
  • Automation Systems out there – what is worth taking a look at
  • Who uses it and who does it well
  • The differences between automations and triggers highlight two different aspects of your support workflow: time and action.
  • How to find more cool software to plug into your business, how to evaluate, implement and monitor performance
  • And much more!
Access the lesson now

LEVEL 9 – Customer Experience Systems

What you will learn:

  • How to map your customer journeys / life cycles
  • Considering online platforms your customers may have interactions with your company on such as your website, phone, email, live chat, social media, text and other emerging communication mediums
  • What is a CRM and why every company needs one
  • What your options are for CRM systems, online phone systems and other customer experience platforms
  • How you can integrate customer experience systems
  • The advent of chat bots and other cutting edge customer experience systems
Access the lesson now

LEVEL 10 – Customer Satisfaction Systems

What you will learn:

  • Why it is important to measure if your customers are satisfied
  • Why digital customer satisfaction systems can be better than paper copies
  • Different systems you can use to measure if your customers are satisfied
  • Which systems suit which industries, customer bases and situations
  • Compare system’s features that make them unique and an overview of their pricing plans
  • Which customer satisfaction systems integrate with other online softwares
  • What questions to ask – collecting qualitative versus quantitative data
  • How long is too long when it comes to preparing customer surveys?
  • How to access and interpret the results of customer satisfaction systems and how often you should be doing it

 

Access the lesson now

LEVEL 10 – Customer Satisfaction Systems

What you will learn:

  • Why it is important to measure if your customers are satisfied
  • Why digital customer satisfaction systems can be better than paper copies
  • Different systems you can use to measure if your customers are satisfied
  • Which systems suit which industries, customer bases and situations
  • Compare system’s features that make them unique and an overview of their pricing plans
  • Which customer satisfaction systems integrate with other online softwares
  • What questions to ask – collecting qualitative versus quantitative data
  • How long is too long when it comes to preparing customer surveys?
  • How to access and interpret the results of customer satisfaction systems and how often you should be doing it

 

Access the lesson now

HIVE BUSINESS SPACE!

We are excited to announce we have teamed up with Hive business space to offer program participants a truly special exclusive offer.

~ ENTIRE LEVEL UP PROGRAM PARTICIPANTS ~

For anyone who is enrolled in the entire Level Up Program they will receive, TEN full-day passes to work at a flexi-desk at The Hive! The passes will be valid between May 26th – August 31st.

To retrieve this pass though you must log into the online portal and register your preferred days between May 26rd & June 2nd.

(Valued at $440 and valid for the duration of the Level Up Program.)

~ FOR WORKSHOP ATTENDEES ~

For anyone who enrols into a workshop, they will receive TWO full-day passes to work at a flexi desk at The Hive. From the day of the workshop you will have two business days to log into the portal and register your preferred days.
(Valued at $88 and valid for 30 days from the workshop date.)

To claim your free day passes, go to www.hivebusiness.com.au, click on “Become a Member” and complete your profile. Please take note above of when you will be able to access the portal & register as you will not be allowed access until that date.

Under subscription plans, click on “View Other Products” and select “xx day passes for LevelUp Participants”

The Hive Business Space

1st floor, Tower 2 @ kon-tiki
55 Plaza Parade
Maroochydore QLD 4558

Tel. (07) 5451 0000
info@hivebusiness.com.au
https://www.hivebusiness.com.au/