Customer Satisfaction Systems
LEVEL: MODERATE to ADVANCED
ESTIMATED TIME FOR COMPLETION: 4 hours
What you will learn:
- Why it is important to measure if your customers are satisfied
- Why digital customer satisfaction systems can be better than paper copies
- Different systems you can use to measure if your customers are satisfied
- Which systems suit which industries, customer bases and situations
- Compare system’s features that make them unique and an overview of their pricing plans
- Which customer satisfaction systems integrate with other online softwares
- What questions to ask – collecting qualitative versus quantitative data
- How long is too long when it comes to preparing customer surveys?
- How to access and interpret the results of customer satisfaction systems and how often you should be doing it
- Google Forms (free)
Choose from a variety of survey types and analyze results in Google Forms.
Create beautiful surveys with their powerful online survey tool and professional services. Unlimited users, free support, your own domain, API, dashboards and more.
Grow customer loyalty using promoter.io. Use their Net Promoter® System to proactively reduce churn, increase renewals, and grow your business today.
Wootric is the software platform for boosting customer happiness with Net Promoter Score℠ (NPS), CSAT and Customer Effort Score metrics.
Get the easy-to-use media monitoring tool that lets you track social mentions, analyze competitors, find influencers, and generate leads.
Monitor the web for interesting new content and what is being sound about you, your industry, products and competitors.
Get Real Time Customer Feedback Based On The Net Promoter Score Framework.
All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. Try their free plan.
Create and publish online surveys in minutes, and view results graphically and in real time.
- getsatisfaction.comGet Satisfaction powers thousands of active online customer communities, hosting more than 35 million consumers each month.
Long standing online survey software.
Client feedback software with head quarters on the Sunshine Coast. Automate the collection of customer testimonials and publishing to your website. You control what is published with the click of a button. Get real time notifications for any bad experiences.
The PDF below is of the slides presented during the webinar. Feel free to download this for your records! The file is 5.6MB and the time to download it will depend on the strength of your internet.
JOIN OUR FACEBOOK GROUP
Connect with over 400 other businesses who have done the program on our Facebook group…
WHAT’S NEXT IN YOUR DIGITAL UPSKILLING JOURNEY?