Customer Satisfaction Systems

LEVEL: MODERATE to ADVANCED

ESTIMATED TIME FOR COMPLETION: 4 hours

What you will learn:

  • Why it is important to measure if your customers are satisfied
  • Why digital customer satisfaction systems can be better than paper copies
  • Different systems you can use to measure if your customers are satisfied
  • Which systems suit which industries, customer bases and situations
  • Compare system’s features that make them unique and an overview of their pricing plans
  • Which customer satisfaction systems integrate with other online softwares
  • What questions to ask – collecting qualitative versus quantitative data
  • How long is too long when it comes to preparing customer surveys?
  • How to access and interpret the results of customer satisfaction systems and how often you should be doing it

WEBINAR RECORDING


RESOURCES

  • Google Forms (free)
    Choose from a variety of survey types and analyze results in Google Forms.
  • http://checkmarket.com
    Create beautiful surveys with their powerful online survey tool and professional services. Unlimited users, free support, your own domain, API, dashboards and more.
  • promoter.io
    Grow customer loyalty using promoter.io. Use their Net Promoter® System to proactively reduce churn, increase renewals, and grow your business today.
  • wootric.com
    Wootric is the software platform for boosting customer happiness with Net Promoter Score℠ (NPS), CSAT and Customer Effort Score metrics.
  • mention.com
    Get the easy-to-use media monitoring tool that lets you track social mentions, analyze competitors, find influencers, and generate leads.
  • google.com.au/alerts
    Monitor the web for interesting new content and what is being sound about you, your industry, products and competitors.
  • asknicely.com
    Get Real Time Customer Feedback Based On The Net Promoter Score Framework.
  • survicate.com
    All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. Try their free plan.
  • surveymonkey.com
    Create and publish online surveys in minutes, and view results graphically and in real time.
  • polldaddy.com
  • getsatisfaction.comGet Satisfaction powers thousands of active online customer communities, hosting more than 35 million consumers each month.
  • surveygizmo.com
    Long standing online survey software.
  • ensampled.com
    Client feedback software with head quarters on the Sunshine Coast. Automate the collection of customer testimonials and publishing to your website. You control what is published with the click of a button. Get real time notifications for any bad experiences.

COURSE CONTENT

The PDF below is of the slides presented during the webinar. Feel free to download this for your records! The file is 5.6MB and the time to download it will depend on the strength of your internet.

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