Customer Experience Systems

LEVEL: MODERATE to ADVANCED

ESTIMATED TIME FOR COMPLETION: 4 hours

What you will learn:

  • How to map your customer journeys / life cycles
  • Considering online platforms your customers may have interactions with your company on such as your website, phone, email, live chat, social media, text and other emerging communication mediums
  • What is a CRM and why every company needs one
  • What your options are for CRM systems, online phone systems and other customer experience platforms
  • How you can integrate customer experience systems
  • The advent of chat bots and other cutting edge customer experience systems

WEBINAR RECORDING


RESOURCES

  • Streak
    Simply collaborate with your contacts within one flexible structure and keep track on all your communications.
  • Prosper Works
    This system integrates beautifully with G Suite, gives you automatic updates on sales activity and helps you automate all your tasks.
  • Dynamic 365
    Engage customers with personalised touch points and better manage your business needs.
  • Outlook Customer Manager
    Released in December 2016, this system helps you automatically organise all of your internal and external communications, set reminders and  store your customer information.
  • Insightly
    A unique CRM and Project Management system that helps you simply file information, manage tasks and communications, and can provide in depth reports on sales opportunities and activities.
  • SalesForce
    With a free trial available, why not try this sophisticated CRM system? There are a range of products available to cater to the specific services you may be after.
  • PipeDrive
    Customisable and user friendly, this CRM integrates with most popular softwares, is affordable and helps you keep a tab on all stages of your business.
  • CapsuleCRM
    This CRM system is highly customisable and allow you tag files, attached documents, follow social account and everything in between!
  • Zoho CRM
    Providing detailed metrics on your team’s performance and customer’s life cycle, this system is sure to help you grow your business.

COURSE CONTENT

The PDF below is of the slides presented during the webinar. Feel free to download this for your records! The file is 5.6MB and the time to download it will depend on the strength of your internet.

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