The Level Up program is a Sunshine Coast Council funded program aimed at helping local small and medium businesses connect to the NBN, where available, and fully utilise digital tools, innovation principles and business solutions to enable them to improve their productivity, profitability and ability to compete nationally and internationally, where desired.


This exciting 12 module program features a mixture of in-person and online training allowing small business owners to study in a flexible manner around their business and family commitments. View specific course components below – including the program outline.

  • Information and welcome sessions
  • Workshops
  • Webinars
  • Mentoring
  • Online Resources Portal
  • Dedicated Facebook Group
  • Discounts


Topics covered over the duration of the 12 module program are listed below. Choose to engage in just one topic, several or all of them by registering for the full program and to engage in the topics via webinar or in person via workshops. Please note that these are subject to change.

Level 1

Get online with faster internet, and learn how to be safe and smart online by using online storage facilities and ensuring regular backups.

Level 2

Learn how to work more efficiently online through the use of technologies such as G Suite, Office 365, Google Calendar, Google Docs, Google Drive, Dropbox & more.

Level 3

Learn about communication & collaboration systems online including real time messaging tools such as Whats App, Facebook Messenger, Skype & more.

Level 4

Learn about tools for video conferencing & capturing & editing video including webinar software, Google Hangouts, Crowdcast, GoToWebinar, WebEx & WebinarJam.

Level 5

Get started with banking online and gain efficiencies in the way you do your business banking including POS & ecommerce solutions – Paypal, Eway, Stripe and more.

Level 6

Learn about doing your accounting & payroll online (including syncing your accounts to your website and eftpos transactions to save on data entry!)

Level 7

Document and share your company procedures and systems online through the use of company wikis, Dropbox, G Drive, Google sites & more. 

Level 8

Learn how to streamline and automate some of your business operations online through the use of APIs, add-ons, automations and more.

Level 9

Learn how to improve customer experience with your company through the use of online systems such as PBX phone systems, CRMs and more.

Level 10

Do you measure if your customers are satisfied with your service? You should be! Learn how to use online systems to run surveys, polls and more.

Level 11

While they won’t be relevant to all businesses, there are many more systems out there including learning management systems, project management systems and more.

Level 12

Learn what Open Data is and how you can use it in your business, data analytics & reporting including identifying your businesses KPIs.